Applicant Bill of Rights
Right to be Treated with Respect
- is a person first, and has the right to be treated with respect.
- has the right to be treated in a respectful manner, regardless of her/his race, culture, colour, heritage, religion, sex, age, mental or physical disability, class/economic position, sexual orientation, gender identity, diagnosis, inpatient status, or legal status.
- has the right to have her/his privacy respected.
- has the right to respect of her/his needs, wishes, values, beliefs and life experience.
- has the right to be free from physical, sexual, verbal, emotional and financial abuse.
- has the right to have services provided in a manner that respects the dignity, independence and self-determination of the individual.
Right to Dignity and Independence
- has the right to confidentiality about personal information and records in accordance with the law.
- has the right to have their religious observances, practices and style of dress respected by The Access Point staff.
- has the right to manage her/his own financial resources unless found to be financially incapable.
Right to Quality Services that Comply with Standards
Every applicant has the right to have services provided in a manner that minimizes potential harm, and optimizes quality of life
- has the right to have services provided in a manner that complies with legal, professional, ethical, and other relevant standards.
- has the right to identify their own needs, and to have those needs considered in accordance with their service plan.
- has the right to be informed fair and equitable access to a range of services.
- has the right to a choice of services, and will not be denied our service because they choose not to utilize another service .
- has the right to have their client file record only relevant and useful facts, and avoid unfounded conclusions, prejudice, value judgments and labeling.
- has the right to access support to meet basic needs.
- has a right to services that emphasize client decision-making and individuality, and promote empowerment
- has the right to have services provided in a manner that minimizes potential harm, and optimizes quality of life.
- has the right to co-operation and collaboration among providers to ensure quality and continuity of client centered service (including integration with other healing practices), in support of wellness and recovery.
- has the right to be informed of the name and staff title of those providing services to her/him
- has the right to: participate in creating an individualized, written recovery plan and service; consent to it; and receive a copy of it.
- has the right to seek additional medical and recovery supports.
- has the right to assistance with meeting their basic needs, accessing education and vocational training, income, getting identification, housing, employment, social supports, recreation, and health care.
- has the right to be involved in their care planning, and to have access to information about various support options available in the community, including self-help organizations.
- has the right to access confidential support when needed: counseling, rights advice, advocacy, legal counsel, other supports of his or her choice.
- has access to The Access Point’s Code of Conduct and Code of Ethics
Right to Open and Accessible Communication
- has the right to effective communication in a form, language, and manner that assists the client to understand the information provided. Where necessary, this includes the right to support and seek out a competent interpreter.
- has the right to an environment that enables both client and provider to communicate openly, honestly and effectively.
- has the right to be informed of her/his rights in this Bill of Client Rights
- a substitute decision maker or appointed representative has the right to information, including written information on request, of:
- The recovery plan that is proposed.
- An explanation of the alternative options/support including no support
- has the right to honest and accurate answers to questions relating to services, including questions about:
- The name and qualifications of the provider.
- The recommendations for supports or services.
- Where to access additional information if wanted.
- Changes to service and service providers.
- has the right to view her/his client file without undue difficulty.
- has the right to have her/his client file corrected by adding a statement of disagreement to it in accordance with the law.
- has the right to information requested about The Access Point policies and procedures relevant to their service(s)
Right to Make an Informed Choices
- No support/services shall be given without the applicant’s informed consent, except in accordance with the law.
- Consent to service can be withdrawn at any time
- Every effort must be made to promote understanding and access to information about proposed services
- Every applicant is presumed to have decision-making capacity unless found to be incapable
- Every applicant has the right to be fully involved in support decisions including location, duration and type of support
- Every applicant has the right to be involved in the development of her/his service or recovery plan and future goals
Every applicant has the right to voice concerns or make a complaint
Right to Voice Concerns
- has the right to voice concerns or make a complaint
- has the right to make a complaint without retribution
- can make a complaint to: the individual(s) who provided the service, the Team Leader , the Director, or the Executive Director
- The applicant will be informed of any relevant internal or external complaints procedures.
- In the case of complaints made through the agency complaint process:
- The Access Point must facilitate the fair and efficient resolution of complaints.