COVID-19 UPDATE
To ensure the safety of our clients and staff, The Access Point continues to provide service by phone, Monday to Friday from 9am to 5pm. In office services are not currently available. Please call our office at 416-640-1934 to speak with one of our staff.

Applicant Bill of Rights

Right #1

Right to be Treated with Respect

Every applicant:

  • is a person first, and has the right to be treated with respect.
  • has the right to be treated in a respectful manner, regardless of her/his race, culture, colour, heritage, religion, sex, age, mental or physical disability, class/economic position, sexual orientation, gender identity, diagnosis, inpatient status, or legal status.
  • has the right to have her/his privacy respected.
  • has the right to respect of her/his needs, wishes, values, beliefs and life experience.
  • has the right to be free from physical, sexual, verbal, emotional and financial abuse.
  • has the right to have services provided in a manner that respects the dignity, independence and self-determination of the individual.

 

iStock_000013840570XLargeRight #2

Right to Dignity and Independence

Every applicant:

  • has the right to confidentiality about personal information and records in accordance with the law.
  • has the right to have their religious observances, practices and style of dress respected by The Access Point staff.
  • has the right to manage her/his own financial resources unless found to be financially incapable.

 

Right #3

Right to Quality Services that Comply with Standards

Every applicant has the right to have services provided in a manner that minimizes potential harm, and optimizes quality of life

Every applicant:

  • has the right to have services provided in a manner that complies with legal, professional, ethical, and other relevant standards.
  • has the right to identify their own needs, and to have those needs considered in accordance with their service plan.
  • has the right to be informed fair and equitable access to a range of services.
  • has the right to a choice of services, and will not be denied our service because they choose not to utilize another service .
  • has the right to have their client file record only relevant and useful facts, and avoid unfounded conclusions, prejudice, value judgments and labeling.
  • has the right to access support to meet basic needs.
  • has a right to services that emphasize client decision-making and individuality, and promote empowerment
  • has the right to have services provided in a manner that minimizes potential harm, and optimizes quality of life.
  • has the right to co-operation and collaboration among providers to ensure quality and continuity of client centered service (including integration with other healing practices), in support of wellness and recovery.
  • has the right to be informed of the name and staff title of those providing services to her/him
  • has the right to: participate in creating an individualized, written recovery plan and service; consent to it; and receive a copy of it.
  • has the right to seek additional medical and recovery supports.
  • has the right to assistance with meeting their basic needs, accessing education and vocational training, income, getting identification, housing, employment, social supports, recreation, and health care.
  • has the right to be involved in their care planning, and to have access to information about various support options available in the community, including self-help organizations.
  • has the right to access confidential support when needed: counseling, rights advice, advocacy, legal counsel, other supports of his or her choice.
  • has access to The Access Point’s Code of Conduct and Code of Ethics

 

Right #4

Right to Open and Accessible Communication

Every appllicant:

  • has the right to effective communication in a form, language, and manner that assists the client to understand the information provided. Where necessary, this includes the right to support and seek out a competent interpreter.
  • has the right to an environment that enables both client and provider to communicate openly, honestly and effectively.
  • has the right to be informed of her/his rights in this Bill of Client Rights
  • a substitute decision maker or appointed representative has the right to information, including written information on request, of:
    1. The recovery plan that is proposed.
    2. An explanation of the alternative options/support including no support
  • has the right to honest and accurate answers to questions relating to services, including questions about:
    1. The name and qualifications of the provider.
    2. The recommendations for supports or services.
    3. Where to access additional information if wanted.
    4. Changes to service and service providers.
  • has the right to view her/his client file without undue difficulty.
  • has the right to have her/his client file corrected by adding a statement of disagreement to it in accordance with the law.
  • has the right to information requested about The Access Point policies and procedures relevant to their service(s)

 

Right #5

Right to Make an Informed Choices

  • No support/services shall be given without the applicant’s informed consent, except in accordance with the law.
  • Consent to service can be withdrawn at any time
  • Every effort must be made to promote understanding and access to information about proposed services
  • Every applicant is presumed to have decision-making capacity unless found to be incapable
  • Every applicant has the right to be fully involved in support decisions including location, duration and type of support
  • Every applicant has the right to be involved in the development of her/his service or recovery plan and future goals

 Every applicant has the right to voice concerns or make a complaint

Right #6

Right to Voice Concerns

Every applicant:

  • has the right to voice concerns or make a complaint
  • has the right to make a complaint without retribution
  • can make a complaint to: the individual(s) who provided the service, the Team Leader , the Director, or the Executive Director
  • The applicant will be informed of any relevant internal or external complaints procedures.
  • In the case of complaints made through the agency complaint process:
  • The Access Point must facilitate the fair and efficient resolution of complaints.